1. DEFINITIONS

Client: any professional or natural person with legal capacity under Articles 1123 et seq. of the Civil Code, or any legal entity, that visits the Site subject to these general terms and conditions.
Services: all content made available to clients by Transerial.fr/com.
Content: all elements constituting the information present on the Site, including text, images, and videos.
Client Information: hereinafter referred to as « Information, » corresponding to all personal data that may be stored by Transerial.com for the purpose of managing your account, handling client relations, and for analysis and statistical purposes.
User: any internet user who connects to and uses the aforementioned site.
Personal Information: « information that allows, in any form whatsoever, whether directly or indirectly, the identification of the natural persons to whom it applies » (Article 4 of Law No. 78-17 of January 6, 1978).
The terms « personal data, » « data subject, » « processor, » and « sensitive data » have the meanings defined by the General Data Protection Regulation (GDPR: No. 2016-679).

2. PRESENTATION OF THE WEBSITE.

In accordance with Article 6 of Law No. 2004-575 of June 21, 2004, on Trust in the Digital Economy, users of the website www.transerial.fr/com are informed of the identities of the various parties involved in its creation and maintenance:
Owner: Raphael OMANGA – 5, rue des Oeillets, 77500 Chelles
Trade name: TRANSERIAL OREI – SIRET No. 524 471 315 (Meaux)
Publication Manager: Raphael OMANGA – contact@transerial.fr/com
The publication manager is a natural person.
Webmaster: Raphael OMANGA – contact@transerial.fr/com
Hosting Provider: OVH – 2 rue Kellermann, 59100 Roubaix
Data Protection Officer: Raphael OMANGA – contact@transerial.fr/com

3. GENERAL TERMS AND CONDITIONS OF USE FOR THE WEBSITE AND SERVICES OFFERED.

The website constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable international regulations. Users may not, in any way, reuse, assign, or exploit for their own purposes any or all of the elements or works found on the website.
Use of the website https://www.transerial.com/ implies full and complete acceptance of the general terms and conditions of use described below. These terms and conditions may be modified or supplemented at any time; users of the website https://www.transerial.com/ are therefore encouraged to consult them regularly.
This website is generally accessible to users at all times. However, TRANSERIAL OREI may decide to interrupt access for the purpose of technical maintenance. In such cases, TRANSERIAL OREI will endeavor to inform users in advance of the dates and times of the scheduled maintenance. The website https://www.transerial.com/ is periodically updated by TRANSERIAL OREI, the company responsible for the site. Furthermore, the legal notices may be modified at any time; they are nonetheless binding upon the user, who is encouraged to consult them as frequently as possible.

4. DESCRIPTION OF SERVICES PROVIDED.

The purpose of the website https://www.transerial.fr/com/ is to provide information regarding all the activities that TRANSERIAL OREI—owned by Mr. Raphael OMANGA—offers to its clients via this site. Every effort is made to ensure this information is as accurate as possible. However, no liability can be accepted for any omissions, inaccuracies, or failures to update such information, whether caused by the company itself or by third-party partners who provide the data.
All information available on the website https://www.transerial.com/ is provided for purely informational purposes and is subject to change. Moreover, the information contained on the website https://www.transerial.fr/com/ is not exhaustive and is provided subject to any modifications that may have been made since it was first published online.

5. CONTRACTUAL LIMITATIONS REGARDING TECHNICAL DATA.

The site utilizes JavaScript technology. The site publisher disclaims all liability for any material damage resulting from its use. Furthermore, the user agrees to access the site using up-to-date hardware that is free from viruses and equipped with a modern, current browser. The website https://www.transerial.com/ is hosted by a service provider located within the European Union, in compliance with the provisions of the General Data Protection Regulation (GDPR: No. 2016/679).
The objective is to provide a service that ensures the best possible accessibility. The hosting provider ensures service continuity 24 hours a day, 365 days a year. However, it reserves the right to interrupt the service. Transerial.com and the hosting provider cannot be held liable for service interruptions—kept to the shortest possible duration—arising from reasons such as maintenance, infrastructure improvements, infrastructure failures, or instances where the Services generate traffic deemed to be abnormal.
Transerial.com and the hosting provider disclaim all liability in the event of failures involving the Internet network, telephone lines, or computer and telephony equipment—specifically in cases of network congestion that prevent access to the server.

6. INTELLECTUAL PROPERTY AND INFRINGEMENT.

The sole proprietorship TRANSERIAL OREI, owned by Mr. Raphael OMANGA, holds the intellectual property rights and usage rights for all elements accessible on the website, including text, images, graphics, logos, videos, icons, and sounds. Any reproduction, representation, modification, publication, or adaptation—whether in whole or in part—of the website’s elements, by any means or process whatsoever, is prohibited without the prior written authorization of TRANSERIAL OREI and Mr. Raphael OMANGA. Any unauthorized use of the website or its content shall be considered an infringement of copyright and will be subject to legal action in accordance with Articles L.335-2 et seq. of the French Intellectual Property Code.

6.1 LIMITATION OF LIABILITY.

The sole proprietorship TRANSERIAL OREI, owned by Mr. Raphael OMANGA, acts as the publisher of the website www.transerial.com and is responsible for the quality and accuracy of the content it publishes.
Transerial.com cannot be held liable for any direct or indirect damage caused to the user’s equipment when accessing the website www.transerial.com, whether resulting from the use of equipment that does not meet the specifications indicated in section 4, or from the occurrence of errors or incompatibilities. Transerial.com disclaims all liability for indirect damages (such as loss of market share or loss of opportunities) arising from the use of the website www.transerial.com. Interactive spaces are made available to users (notably the option to ask questions via the contact section). Transerial.com reserves the right to remove, without prior notice, any content published in these spaces that violates applicable French law, particularly provisions regarding data protection. Furthermore, Transerial.com reserves the right to initiate civil and/or criminal proceedings against the user, especially in cases involving messages that are racist, abusive, defamatory, or pornographic in nature, regardless of the medium used (text, photograph, etc.).

7. MANAGEMENT OF PERSONAL DATA
The Client is informed of the regulations concerning marketing communications, the French Law of June 21, 2014, on Trust in the Digital Economy, the French Data Protection Act of August 6, 2004, and the General Data Protection Regulation (GDPR: No. 2016-679).

7.1 DATA CONTROLLER FOR PERSONAL DATA
For personal data collected during the creation of a user’s personal account and during their navigation of the Site, the data controller is Raphael OMANGA. Transerial.com is represented by Raphael OMANGA, its legal representative.
As the controller of the data it collects, Transerial.com commits to complying with the applicable legal framework. It is the Client’s responsibility to define the purposes for which their data is processed, to provide their prospects and clients—having first obtained their consent—with comprehensive information regarding the processing of their personal data, and to maintain an accurate and up-to-date record of processing activities. Whenever Transerial.com processes personal data, it takes all reasonable measures to ensure that the data is accurate and relevant in relation to the purposes for which it is being processed.

7.2 PURPOSE OF COLLECTED DATA
Transerial.com may process all or part of the data for the following purposes:
To enable navigation on the Site and to manage and track services requested by the user: connection and Site usage data, billing information, order history, etc.
To prevent and combat cyberfraud (spam, hacking, etc.): hardware used for navigation, IP address, (encrypted) password.
To improve navigation on the Site: connection and usage data.
To conduct optional satisfaction surveys regarding Transerial.com: email address.
To carry out communication campaigns (SMS, email): phone number, email address. Transerial.com does not sell your personal data; it is used exclusively to meet operational requirements or for statistical and analytical purposes. 7.3 Right of access, rectification, and objection
In accordance with current European regulations, users of Transerial.com have the following rights:
Right of access (Article 15 of the GDPR) and rectification (Article 16 of the GDPR) to update and complete their data; right to the restriction or erasure of their personal data (Article 17 of the GDPR) when such data is inaccurate or incomplete. …ambiguous, or outdated, or in cases where their collection, use, disclosure, or storage is prohibited;
Right to withdraw consent at any time (Article 13-2c of the GDPR);
Right to restrict the processing of one’s data (Article 18 of the GDPR);
Right to object to the processing of one’s data (Article 21 of the GDPR);
Right to the portability of data provided, where such data is subject to automated processing based on consent or a contract (Article 20 of the GDPR).
Right to determine the fate of one’s data after death and to designate a third party to whom Transerial.com should (or should not) disclose such data.
Once Transerial.com is informed of a user’s death—and in the absence of any instructions from the user—Transerial.com undertakes to delete their data, unless retaining it is necessary for evidentiary purposes or to comply with a legal obligation.
If a user wishes to know how Transerial.com uses their personal data, requests its rectification, or objects to its processing, they may contact Transerial.com in writing at the following address: Raphael OMANGA – DPO, 5, rue des Oeillets, 77500 Chelles, France.

In such cases, the user must specify which personal data they wish to have corrected, updated, or deleted by Transerial.com, and must clearly identify themselves by providing a copy of an identity document (such as an ID card or passport).
Requests for the deletion of personal data will be subject to the legal obligations incumbent upon Transerial.com, particularly regarding the retention or archiving of documents. Finally, users of Transerial.com may lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

7.3 NON-DISCLOSURE OF PERSONAL DATA
Transerial.com will not process, host, or transfer information collected about its clients to a country located outside the European Union or to a country deemed « inadequate » by the European Commission without first informing the client. However, Transerial.com reserves the right to select its own technical and commercial subcontractors, provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: Regulation (EU) 2016/679).

8. INCIDENT NOTIFICATION AND SECURITY
Despite our best efforts, no method of transmission over the Internet or electronic storage is entirely secure. Consequently, we cannot guarantee absolute security. Should we detect a security breach, we will notify the affected users so that they may take appropriate action. Our incident notification procedures comply with our legal obligations at both the national and European levels. We are committed to keeping our clients fully informed regarding any matters concerning the security of their accounts and to providing them with all necessary information to enable them to meet their own regulatory notification obligations.

No personal information belonging to users of the Transerial.com website is published without their knowledge, nor is it exchanged, transferred, assigned, or sold to third parties in any form or by any means. Only in the event of an acquisition of Transerial.com and its rights could such information be transferred to a potential acquirer, who would, in turn, be bound by the same obligations regarding the retention and modification of data belonging to users of the Transerial.com website.

8.1 SECURITY
To ensure the security and confidentiality of Personal Data and Personal Health Data, Transerial.fr/com uses networks protected by standard measures such as firewalls, pseudonymization, encryption, and passwords.
When processing Personal Data, Transerial.com takes all reasonable steps to protect it against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

9. HYPERTEXT LINKS, COOKIES, AND INTERNET TAGS
The Transerial.com website contains a number of hypertext links to other sites, established with the authorization of Transerial.com. However, Transerial.com is unable to verify the content of the sites visited in this manner and, consequently, assumes no responsibility for them.
Unless you choose to disable cookies, you consent to their use by the site. You may disable these cookies at any time, free of charge, using the opt-out options provided and outlined below. Please note that disabling cookies may limit or prevent access to some or all of the services offered by the site.

9.1. « COOKIES »
A « cookie » is a small data file sent to the browser…user’s browser and stored on the user’s device (e.g., computer, smartphone) (hereinafter referred to as « cookies »). This file contains information such as the user’s domain name, internet service provider, operating system, and the date and time of access. Cookies do not in any way damage the user’s device. Transerial.com may process information regarding the user’s visit to the Site, such as the pages viewed and searches performed. This information enables Transerial.com to improve the Site’s content and the user’s browsing experience.
Cookies facilitate navigation and/or the provision of services offered by the Site. Users can configure their browser to accept or reject cookies, meaning they can choose to have them stored on their device or declined—either systematically or based on their origin. Users can also configure their browser to prompt them to accept or reject cookies on a case-by-case basis before any cookie is stored on their device. Transerial.com informs users that, in such cases, certain browser features may not be available.
If users decline the storage of cookies on their device or browser, or if they delete cookies already stored, they should be aware that their browsing experience on the Site may be limited. This may also occur if Transerial.com or one of its service providers is unable to recognize—due to technical compatibility issues—the type of browser being used, the language and display settings, or the country from which the device appears to be connecting to the internet. In such cases, Transerial.com disclaims all liability for any consequences arising from a malfunction of the Site or any service offered by Transerial.com, resulting from (i) the User’s refusal to accept cookies, or (ii) Transerial.com’s inability to store or access the cookies necessary for its operation due to the configuration chosen by the User. Cookie management and User preferences vary depending on the browser. This information can be found in the browser’s help menu, which explains how the User can modify their cookie settings.
Users may express and change their cookie preferences at any time. Transerial.fr/com may then… In addition to using third-party service providers to collect and process the information described in this section,
Finally, by clicking on the Twitter, Facebook, LinkedIn, or Google Plus icons found on the Transerial.com website or mobile application—provided the User has consented to the use of cookies by continuing to browse said site or application—Twitter, Facebook, LinkedIn, and Google Plus may also place cookies on the User’s devices (computer, tablet, or mobile phone).
These cookies are only placed on your devices if you consent to them by continuing to browse the Transerial.com website or mobile application. However, Users may withdraw their consent regarding the placement of such cookies by Transerial.com at any time.

Article 9.2. WEB BEACONS
Transerial.com may occasionally use web beacons (also known as « tags, » action tags, pixel tags, transparent GIFs, invisible GIFs, or 1×1 GIFs), or deploy them through a web analytics partner that may be located in a foreign country (where the corresponding information, including the user’s IP address, would be stored).
These beacons are placed both in online advertisements that direct users to the Site and on various pages within the Site itself.
This technology allows Transerial.com to evaluate visitor reactions to the Site and the effectiveness of its initiatives (for example, the number of times a page is opened and the information viewed), as well as how the User interacts with the Site.
The third-party service provider may collect information about visitors to the Site and other websites via these beacons, compile reports on Site activity for Transerial.com, and provide other services related to the use of the Site and the Internet.

9. 3.GOVERNING LAW AND JURISDICTION
Any dispute relating to the use of the Transerial.com website shall be governed by French law. Unless otherwise provided by law, exclusive jurisdiction is granted to the competent courts of Meaux.

Who are we?

Transerial.com is a registered trademark of the company TRANSERIAL OREI, registered with the Meaux Trade and Companies Register (Seine-et-Marne, France) under number 524 471 315 RCS Meaux.

Mr. Raphael OMANGA, manager of TRANSERIAL OREI, holds a professional VTC (private hire vehicle) driver’s license, number 07718072202.

Postal address: Transerial Orei – 5 rue des Oeillets – 77500 Chelles / Seine-et-Marne / France. Telephone: +33 187 626 509. Email: contact@transerial.com.

Comments

When you leave a comment on our site, the data entered in the form, as well as your IP address and your browser’s user agent string, are collected to help us detect spam.

An anonymized string created from your email address (also known as a « hash ») may be sent to the Gravatar service to check if you use it. The Gravatar service’s privacy policy is available here: https://automattic.com/privacy/. Once your comment is approved, your profile picture will be publicly visible next to your comment.

Media

If you upload images to the site, we recommend that you avoid uploading images containing EXIF ​​GPS location data. Visitors to the site may be able to download and extract such location data from these images.

Cookies

If you leave a comment on our site, you may opt to save your name, email address, and website in cookies. This is for your convenience, so that you do not have to re-enter your details when leaving another comment. These cookies remain valid for one year. If you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for one year. If you select « Remember Me, » your login will persist for two weeks. If you log out, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Use and sharing of your personal data

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognize and approve any follow-up comments instead of holding them in a moderation queue.

For users who register on our website (if applicable), we also store the personal information they provide in their user profile. Information collected by TRANSERIAL OREI is processed exclusively on behalf of our company.
This processing, based on your consent, is intended to collect personal data for the purpose of managing your bookings for our passenger transport services.

All users may view, edit, or delete their personal information at any time (with the exception of their username). Site administrators may also view and edit this information. Your rights regarding your data:
If you have an account or have left comments on the site, you may request to receive a file containing all the personal data we hold about you, including any data you have provided to us. You may also request the deletion of your personal data. This does not include data that we are required to retain for administrative, legal, or security purposes.

In accordance with the French Data Protection Act (« Loi Informatique et Libertés ») of January 6, 1978 (as amended), as well as European Regulation 2016/679/EU of April 27, 2016, you have the right to access, rectify, erase, or restrict the processing of your personal data. You may also withdraw your consent at any time.

To exercise these rights, or if you have any questions regarding the processing of your data within this system, you may contact our Data Protection Officer via email at contact@transerial.com.

If, after contacting us, you believe that your data protection rights have not been respected, you may file a complaint with the French Data Protection Authority (CNIL) via the following URL: https://www.cnil.fr/fr/plaintes, or by mail at the following address: 3 place de Fontenoy, TSA 80715, 75334 Paris cedex 07.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

a) ACCEPTANCE OF TERMS AND CONDITIONS OF TRANSPORT

Customers must read and accept the terms and conditions of transport set out below—which constitute the general terms and conditions of sale—before entering into any transaction with Transerial.com (hereinafter referred to as « the carrier » for the purposes of this agreement). The carrier reserves the right to modify its terms and conditions of transport at any time. These general terms and conditions, as well as all transactions conducted via this website, are governed by French law. In the event of a dispute, the Commercial Court of Meaux (77100) shall have exclusive jurisdiction.

b) BOOKING PROCEDURE

Use of the Transerial.com transport service requires a pre-booking. As the carrier is subject to Article 5 of the Decree of February 11, 1986, which regulates the public land transport of passengers, it must be able to present a valid booking—serving as a service order—during any inspection. This document must clearly state the names of the customers, the number of passengers, the agreed price, and the destination. All customers using the carrier’s services must carry a copy of their booking confirmation. Failure to do so grants the carrier the right to cancel the scheduled trip. Cancellation insurance is not included in the rates shown on the website. A booking shall not be considered valid if the request does not comply with the booking requirements imposed by the carrier. The customer guarantees the accuracy and validity of all information provided at the time of booking. A booking request shall only be considered accepted by the carrier once the customer has received a confirmation email from the carrier. Prices shown on this website are in euros and are inclusive of all taxes, unless otherwise stated. All bookings must be reconfirmed by the client at least 24 hours before the scheduled arrival or departure date. Upon receipt of the reconfirmation email, Transferial will provide—via email—the mobile phone number and the name of the driver assigned to the client.

c) TRANSPORT PROCEDURES AND TERMS

Modifications, cancellations, and refunds for pre-paid bookings:
Any request for a modification, refund, or cancellation must be submitted to the transport company via email or postal mail. Such requests will be reviewed, and a decision will be issued within 15 days of receipt. Bookings may be cancelled (or modified) by sending a request to Transerial Orei via email at: contact@transerial.com. Cancellations made by the client more than 12 hours before the scheduled transfer will incur no charges and are eligible for a full (100%) refund; conversely, cancellations made less than 12 hours before the transfer are not eligible for any refund.

Children:
Transporting a child under the age of 10 in a vehicle requires the use of an approved restraint system (car seat or booster seat) appropriate for the child’s height and weight, which must be installed in the rear of the vehicle.
Unless explicitly requested and agreed upon in advance by the transport company, no baby or child seats are provided.
A booster seat is available for use in our vehicles at no extra cost. Any additional booster seat or baby seat will be charged at €5 per item.
Clients who bring their own car seat are solely responsible for its installation and for the safety of the child being transported.

Personal Data:
Clients’ private and personal information is handled confidentially and will be used exclusively by the transport provider. This data may not be shared with third parties, except upon request by government authorities or law enforcement.

Arrival procedure:
The arrival procedure is clearly outlined in the booking confirmation sent by the transport provider to the client. In the event of any issues, the client should contact their driver directly using the mobile phone number provided at the time of booking.

Delayed arrival:
The transport provider will wait for up to one hour past the client’s scheduled arrival time. Beyond this period, the provider will make every effort to accommodate the delayed client, though they shall not be held liable if doing so proves impossible.

Departure procedure:
Clients must contact the transport provider at least 12 hours prior to their departure to reconfirm their pickup. Clients using the transport provider’s services to travel to the airport must accept the departure time proposed by the transport provider……always at least 3 hours before the flight departure time. If the client does not accept the carrier’s proposal, they assume sole responsibility in the event that they miss their flight, train, or connecting service.

Strikes, demonstrations, war, and terrorism:
The carrier disclaims all liability for delays, missed flights, or missed connections resulting from strikes, demonstrations, acts of war, or terrorism, whether in France or elsewhere in the world. During such periods, the carrier reserves the right to modify the terms and conditions of transport originally established at the time of booking.

Safety:
Clients are required to comply with national road traffic laws and regulations. For instance, they must wear their seatbelts at all times while inside the carrier’s vehicle. The carrier (or the driver) reserves the right to deny boarding to any client who refuses to comply with applicable legislation. In such cases, no refund may be claimed from the carrier.

Luggage:
No additional charge will be applied for luggage that can be accommodated by the booked vehicle under normal conditions (in terms of quantity, weight, and dimensions).

Animals:
The carrier reserves the right to classify any animal as additional luggage. If the available space does not allow for the animal to be transported under appropriate conditions, the carrier reserves the right to refuse transport or to charge an additional fee. Large animals must be placed in a transport crate, which will be stowed in the rear of the vehicle….always at least 3 hours before the flight departure time. If the client does not accept the carrier’s proposal, they assume sole responsibility in the event that they miss their flight, train, or connecting service.

Strikes, demonstrations, war, and terrorism:
The carrier disclaims all liability for delays, missed flights, or missed connections resulting from strikes, demonstrations, acts of war, or terrorism, whether in France or elsewhere in the world. During such periods, the carrier reserves the right to modify the terms and conditions of transport originally established at the time of booking.

Safety:
Clients are required to comply with national road traffic laws and regulations. For instance, they must wear their seatbelts at all times while inside the carrier’s vehicle. The carrier (or the driver) reserves the right to deny boarding to any client who refuses to comply with applicable legislation. In such cases, no refund may be claimed from the carrier.

Luggage:
No additional charge will be applied for luggage that can be accommodated by the booked vehicle under normal conditions (in terms of quantity, weight, and dimensions).

Animals:
The carrier reserves the right to classify any animal as additional luggage. If the available space does not allow for the animal to be transported under appropriate conditions, the carrier reserves the right to refuse transport or to charge an additional fee. Large animals must be placed in a transport crate, which will be stowed in the rear of the vehicle.

Vehicles:
Under exceptional circumstances, the carrier reserves the right to replace its standard vehicles with alternative modes of transport (such as taxis or vehicles operated by other carriers).

Smoking:
Clients are informed that all vehicles provided by the carrier are non-smoking areas.

Q. What are your operating hours?
A. Our booking service on line is available 24/7, including Sundays and public holidays.

Q. How far in advance can I book?
A. Bookings can be made 24 hours in advance. However, we strongly recommend booking well ahead of time to ensure your request is processed smoothly.

Q. What is the deadline for modifying or cancelling a booking?
A. Bookings can be modified or cancelled up to 12 hours before the scheduled trip at no extra cost.

Q. Can I book by phone?
A. Transerial.com is an exclusively online booking service; therefore, bookings cannot be made by phone. That said, our customer service team provides a phone number (available on our website 24/7) to answer any questions you may have.

Q. How will I meet my driver upon arrival at the airport or train station?
A. Generally, your driver will meet you just outside the customs area. In the event of any issues, we will provide your driver’s mobile phone number along with your booking confirmation, allowing you to contact them directly.

Q. What happens if my flight is delayed?
A. We will wait for up to one hour after your flight’s scheduled arrival time. If we have not heard from you after this hour, the trip will be cancelled. In the event of a delay or a last-minute cancellation, we advise you to send an SMS to your driver to keep them informed. This will allow us to reschedule your trip based on your new arrival time.

Q. Where are the meeting points with the drivers located? A. The drivers will wait for you at the exit of your arrival flight terminal, holding a sign with your name on it.

Q. Where at the airport will the driver drop me off?
A. The driver will drop you off at the terminal from which your flight departs.

Q. Why do I need to confirm my departure 24 hours in advance?
A. You must confirm your departure 24 hours in advance to ensure that all information regarding your flight, the airport, and your pickup or drop-off address is accurate.

Q. Do you provide car seats for children under 2 years old?
A. A booster seat is available in our vehicles free of charge. Additional booster seats or infant car seats are available for a fee of €5 per item.

Q. Is a tip for the driver mandatory?
A. Tipping is at the passenger’s discretion, based on the service received and their level of satisfaction.

Q. How can I make a payment?
A. Payment can be made by credit/debit card or in cash, directly to the driver at the end of each trip.

Q. Is smoking permitted in your minibuses and cars? Are they equipped with air conditioning?
A. Smoking is prohibited in all of our vehicles; they are, however, equipped with air conditioning.